Refund Policy

This Refund Policy is formulated by langehairussale.com, applicable to all orders, products, return applications and refund services generated on our e-commerce platform. Every user who conducts transaction activities on langehairussale.com shall read this policy carefully and abide by all relevant regulations during the return and refund process. Our platform adheres to the basic principles of fairness, openness, transparency and full protection of consumer rights. We standardize every link including return application submission, goods returning, product inspection, audit confirmation and fund refund to ensure that the whole after-sales process is standardized and orderly. All fund settlements on langehairussale.com take USD as the unified currency. All refund funds will be returned to customers via the original payment channel in the original transaction currency, and we will not change the settlement currency or refund channel without permission. This policy works together with our Shipping Policy and Customer Service Policy to form a complete after-sales service system for the platform.

langehairussale.com provides a unified 60-day valid return period for all products sold on the platform. The calculation of the return period starts from the exact date when customers sign for and receive the parcel. Within 60 days after receiving your goods, if you are not satisfied with the product effect, the products fail to meet your usage expectations, or you find inherent quality problems of the products, you can initiate a return application through the order management background on langehairussale.com.

We set clear requirements for returned goods to ensure reasonable operation of the return mechanism. All products applied for return must keep their original state intact, with complete original outer packaging, inner packaging, product accessories, user manuals and all attached items. The returned goods shall not have obvious artificial damage, large-area dirt, serious wear, deformation or other conditions that affect secondary sales. For hair care products and styling tools that have been used excessively, damaged artificially or lost important accessories, our inspection team has the right to reject the return application after verification. When the 60-day return period expires, our platform will no longer accept ordinary return applications for non-quality related issues. For products with confirmed inherent quality problems beyond the standard return period, customers can provide valid photos, videos and other evidence to contact our customer service team, and we will conduct special review for such applications according to the actual situation.

All return applications that meet the time limit and product condition requirements on langehairussale.com are qualified for free return service. Customers do not need to bear any fees during the return process, including return shipping fees, product inspection fees, handling fees and other additional charges. After your return application is reviewed and approved by our platform system and staff, we will send you the designated return address, return operation guidelines and relevant notes in a timely manner. You only need to repack the products properly and send the complete goods back to the specified address in accordance with the guidelines.

We suggest you choose regular and reliable logistics channels when sending back returned goods, and use appropriate packaging to protect the products again, so as to avoid secondary damage during the return transportation. Once we receive the returned parcel, our professional inspection team will check the products and packaging carefully to confirm whether they meet the return standards. The inspection result will be recorded in the system in real time, and you can check the progress through your order page on langehairussale.com. The free return service is a long-term preferential after-sales policy launched by our platform, aiming to eliminate customers' shopping worries and let everyone shop on langehairussale.com with more confidence.

After our inspection team confirms that the returned goods fully comply with return requirements, we will enter the formal refund procedure immediately. The standard refund processing cycle of langehairussale.com is 5 to 10 working days, counting from the date when we complete the inspection of returned goods. Our finance team will sort out the refund information uniformly, verify the original payment amount, payment account and order details one by one, and then arrange the fund transfer.

All refunds will be returned to your original payment account in full in USD. Due to the different processing rules and capital arrival time of various payment channels, the actual arrival time of refund funds may have a slight delay after we complete the transfer operation, which is an objective situation of the payment system and beyond our control. We will record every refund operation in the order system of langehairussale.com, and you can check the refund status, processing time and fund transfer records on the order detail page at any time.

For individual orders that are not returned due to special reasons and apply for partial refund or full refund directly, we will also follow the 5 to 10 working days processing standard after verifying the relevant reasons and evidence. We strictly control every link of refund processing to ensure that every refund is handled accurately, efficiently and in accordance with the rules.

Under the following circumstances, langehairussale.com has the right to reject your return or refund application after verification. First, the return application is submitted beyond the 60-day valid return period and there is no confirmed inherent product quality problem. Second, the returned products have artificial damage, excessive use traces, incomplete packaging or lost accessories, which affect secondary sales. Third, the goods are damaged during the return transportation due to improper packaging selected by customers themselves. Fourth, customers deliberately send back non-order goods or counterfeit goods to apply for return and refund. Fifth, users submit malicious repeated return applications or fake refund demands.

If your application is rejected, our customer service team will send you a detailed notice explaining the specific reasons for rejection. You can communicate with our team about the situation again, or provide supplementary evidence for re-appeal according to the requirements. We handle all rejected applications objectively based on actual conditions and product inspection results, and we will not arbitrarily reject legitimate return and refund requests from customers.

For orders with confirmed product quality problems, we will simplify the return and refund process appropriately on the premise of verifying relevant evidence. We fully bear all logistics costs and related losses caused by product quality issues. For parcels lost or damaged during the return transportation process, we will coordinate with the logistics provider to confirm the liability. If the loss is caused by logistics, we will assist customers to claim compensation from the logistics side; if no valid goods can be retrieved, we will complete the refund according to the refund rules.

This Refund Policy is a unified management regulation for all after-sales return and refund businesses on langehairussale.com. Our platform has the right to update and adjust individual clauses of the policy according to operational needs. The latest version of the policy will be published on the Refund Policy page of langehairussale.com and take effect immediately after release. All return and refund behaviors shall be subject to the latest published policy content.

We remind all customers to read this policy carefully before submitting return applications, and standardize the return operation in accordance with relevant rules. If you have any questions about return conditions, refund progress and policy clauses, please contact our customer service team for consultation. We will keep improving our after-sales processing efficiency and service quality to bring a more reassuring after-sales experience for every user of langehairussale.com.