Shipping Policy

This Shipping Policy is formulated by langehairussale.com and applies to all orders, goods and logistics distribution services generated on our e-commerce platform. All users who complete order payment and confirm transactions on langehairussale.com are deemed to have fully read, understood and agreed to all terms stated in this policy. This policy standardizes the whole process of order processing, goods shipment, logistics transportation, parcel delivery and abnormal situation handling for all commodities sold on the platform, including all L'ange Hair hair styling tools and hair care products. All transaction settlements on langehairussale.com are conducted in USD as the only unified currency, and all logistics services are implemented in accordance with the unified standards announced here. Our platform adheres to the principles of standardization, transparency and user priority in logistics distribution, and strives to deliver every parcel safely, completely and within the agreed time limit, so as to protect the legitimate shopping rights and interests of every customer.

After customers successfully complete order payment on langehairussale.com, our warehouse and logistics team will start a series of post-payment work including order sorting, product picking, quality re-inspection and parcel packaging in sequence. The standard shipment period for all orders on our platform is 1 to 3 working days. Within this time frame, we will finish all pre-delivery procedures and hand over the well-packed parcels to our designated formal logistics service providers. The specific shipment date may have minor adjustments affected by daily order volume, real-time inventory status and regular work arrangements, but it will never exceed the maximum limit of 3 working days stipulated in this policy.

Before each parcel is dispatched, our staff will carry out a strict secondary inspection for all products inside. We will check the appearance integrity, functional status, complete accessories and original packaging of the products one by one to ensure that there are no defective goods, damaged items or missing parts in the parcel. Considering the characteristics of hair styling tools and hair care products, we adopt professional anti-collision, shockproof and moisture-proof packaging materials for all parcels, which can effectively prevent products from being squeezed, damaged or damp during long-distance transportation. Once the parcel is handed over to the logistics provider, the order status on langehairussale.com will be updated synchronously, and customers can check the latest shipment information and logistics tracking number on the order detail page at any time. We arrange orders for shipment strictly in the order of payment receipt to ensure fairness for all customers.

The unified overall delivery cycle for all orders shipped from langehairussale.com is 6 to 12 working days, counting from the date when the parcel is picked up by the logistics provider. This delivery standard is applicable to all service regions covered by our platform without regional distinction. We do not provide expedited distribution services or priority delivery options for any orders, so all parcels will follow the same logistics schedule and transportation arrangement.

The 6 to 12 days delivery cycle covers the whole process of long-distance transit, regional logistics sorting, terminal distribution and final parcel signature. Due to objective uncontrollable factors such as long transportation routes, local logistics operational efficiency, extreme weather conditions and regular logistics line scheduling, individual parcels may have slight time fluctuations within the standard range, which is a normal phenomenon in cross-regional logistics distribution. During the transportation period, customers can track the real-time logistics status through the order page of langehairussale.com. If you find that the logistics information stops updating for a long time or the parcel is stuck abnormally, please contact our customer service team in a timely manner. Our logistics coordination team will communicate with the logistics provider immediately to investigate the cause of the abnormality, follow up the parcel status and feed back the processing result to you as soon as possible.

langehairussale.com implements a full-store free shipping policy for all commodities without any additional restrictions. There is no minimum order amount requirement, no product category limit and no regional limit for the free shipping service. No matter how many items you purchase in a single order, no matter the total value of your order, all parcels will enjoy free logistics distribution service. Customers are not required to pay any extra fees including freight charges, packaging fees, handling fees, transit fees and other hidden charges. All prices displayed on product pages of langehairussale.com are the final settlement prices in USD, and all logistics costs are fully borne by our platform.

Free shipping is one of the core preferential services of our discount retail platform. We launch this policy to reduce the overall shopping cost for every customer and create a more cost-effective shopping experience. It needs to be clearly stated that the free shipping service will not reduce our packaging standards, logistics partner selection and transportation safety requirements. All parcels enjoying free shipping will follow the same shipment rules, delivery cycle and protection standards as other parcels. We always take the safety and integrity of goods as the primary principle of logistics distribution, and the free shipping policy is only a benefit provided by our platform for all users.

When the logistics staff deliver your parcel to the designated receiving address, please check the outer packaging of the parcel carefully before signing for it. If the outer packaging is intact, firm and has no signs of damage, soaking or tearing, you can complete the signature normally. After receiving the parcel, please open the package and check the types, quantities and integrity of the internal products in a timely manner, and compare them with your order information on langehairussale.com. If you find any discrepancy between the received goods and the order content, please take photos to retain evidence immediately and contact our customer service team for follow-up processing.

If you find the outer packaging is severely deformed, torn, soaked or crushed when receiving the parcel, you have the right to refuse to sign for the parcel on the spot. Please take photos to record the damaged status of the package and products, then contact our customer service to explain the specific situation. Our team will communicate and negotiate with the logistics provider to confirm the liability for damage, and arrange re-delivery for you free of charge as soon as possible, so as to ensure that you can receive intact qualified products.

In case of parcel loss, missing items or wrong delivery caused by logistics errors, after our team verifies the relevant order information and logistics records, we will take full responsibility for the loss. According to your choice, we can arrange re-delivery of the correct products for free, or process a full refund for your order in accordance with our Refund Policy. All losses arising from logistics mistakes will be borne by langehairussale.com, and customers will not suffer any economic loss.

All terms in this Shipping Policy are the unified implementation standards for all businesses on langehairussale.com. Our platform reserves the right to adjust individual clauses of this policy appropriately according to actual operational conditions and market changes. Once any content of the policy is updated, the latest version will be published on the Shipping Policy page of langehairussale.com immediately, and the updated policy will take effect for all new orders from the release date. For orders completed before the policy update, the original policy clauses will continue to apply.

If you have any questions or doubts about the shipment rules, delivery time, free shipping policy and parcel receiving matters, you can refer to the full content of this page or contact our official customer service for professional consultation. We will keep optimizing our logistics management system and cooperating with more high-quality logistics providers to continuously improve the overall logistics service experience for all customers of langehairussale.com.